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Privacy

Privacy Policy

Updated on: 8/4/2020

Illumina’s mission is to improve human health by unlocking the power of the genome. As a leading developer, manufacturer, and marketer of life science tools and integrated systems for large-scale analysis of genetic variation and function, our Products and Services serve business and individual customers in research, clinical, and applied markets.

Protecting the privacy of personal information is a foundational principle of Illumina’s business. Personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, including names, addresses, emails and genomic information. This Privacy Policy describes how Illumina may use, maintain, protect or transfer certain types of personal information in the provision of our Products and Services. Our Privacy Policy also describes the controls we provide to you to manage the use of your personal information.

Across our business activities, Illumina is committed to handling personal information according to applicable laws and four fundamental guiding principles:

  • Transparency
  • Responsible Stewardship
  • Ethical Use
  • Accountability

We understand our legal and ethical responsibilities to protect genomic and other personal information. Consistent with our commitment to transparency, this Privacy Policy is meant to help you understand the types of information we collect and to describe how we use, maintain, protect, and disclose any personal information that we collect from you.

We are committed to responsible stewardship and ethical use of personal information, and to our accountability to you; one way that we demonstrate this is through this Privacy Policy.

By accessing or using our Products or Services, or by transmitting information to us by email or other electronic means, you accept our policies, procedures, and practices described in this Privacy Policy. If you do not agree with our policies, procedures, and practices as described, you can choose not to access or use our Products or Services or not to transmit Personal Information to us.

This Privacy Policy is issued on behalf of Illumina, Inc., and its subsidiaries globally, so when we say “Illumina”, “we”, “us” or “our” in this Privacy Policy, we are referring to the relevant subsidiary of Illumina that is responsible for handling personal information.

What Information Do We Collect?

We collect several types of personal information from and about users of our website and of our Products and Services, including:

  • Account Information
  • Computer, Device, and Browsing Information
  • Product Performance Information
  • Genomic or Other Personally Identifying Information

Some of this personal information is collected through voluntary submissions of information, some of it is collected or received in the course of us providing website content, and some through our Products and Services. The types of personal information we collect are defined in greater detail below:

Account Information

You must provide certain personal information when you make a purchase of our Products and Services in order for us to administer our relationship with you, provide such Products and Services, and respond to inquiries. You may also be required to provide certain information when you create an account to access certain portions of our website, such as MyIllumina, or to use our Products and Services. This information may include your name, email address, shipping address, phone number, credit card or other payment information, and the password you create. Your account information may also include records and copies of any correspondence with you and details of any transactions you carry out through our Products and Services, such as logging a support and maintenance ticket.

Computer, Device, and Browsing Information

As you interact with our Products and Services online, including this website, we may use automatic data collection technologies to collect certain information about your computer or device, as well as your browsing actions and usage patterns. This data may include:

  • Details of your visits to our Services, which could include:
    • the content that you access and use on the website or through your use of our Products and Services;
    • the external sites that referred you to our Services; and
    • the external sites that you visit by clicking on a link on Illumina.com.
  • Information about your computer or device and internet connection, which could include:
    • your IP address or other device ID;
    • your operating system;
    • location information;
    • the date and time of your visit to the website or use of our Products and Services; and
    • your browser or device type.

The computer, device, and browsing information we collect can help us to learn how visitors use our website, which supports our understanding of the kind of content visitors prefer and informs improvements to the site. It also helps us to deliver better and more personalized features to you, by allowing us to recognize you when you return to our website and Services, by storing information about your preferences, and by customizing our Services according to your individual interests. It also assists us to target our advertising, estimate our audience size and usage patterns, and monitor the success of our marketing activities.

The technologies we use for this automatic data collection may include cookies. You can control cookies by adjusting your cookies settings as described in our Cookie Policy. Blocking cookies may reduce the functionality of a website or prevent access, depending on the browser options selected.

Product Performance Information

Some of our Products and Services may include our monitoring services for our customers, such as Illumina Proactive. Illumina Proactive is a secure remote instrument performance and proactive support service, which seeks to identify failure risks of certain Products before they affect sequencing runs. The Illumina Proactive Service does not collect or monitor any genomic data or other personal information. However, if you permit other optional support services, such services may obtain incidental access to personal information in the course of monitoring and analyzing quality control data.

Genomic or Other Personally Identifying Information

Some of our Products and Services may involve testing of biological samples that we or our customers use to create test reports, genotyping or sequencing services for research or clinical purposes, and the receipt, creation, or analysis of genomic or other data derived from samples, including through our customers’ use of our Software as a Service products. In receiving samples and providing our Products and Services, we may obtain date-of-birth, gender, and other health related information.

In addition to the personal information discussed above, we may come into possession of other types of information:

Information about Minors

If you are under 18, do not register on our website or provide any information about yourself to us. We do not provide Products or Services directly to minors or proactively collect their personal information. Despite this prohibition, it is possible that we may sometimes be given information about minors while handling samples from our customers in our clinical labs, or through use of our Products and Services by our customers and partners. If we become aware that we have inadvertently collected personal information from children under the age of 18, without parental consent, we will take the necessary steps to delete it as soon as possible in compliance with applicable laws.

Aggregated Information

We may aggregate information we collect or receive about customers and users of the website and our Products and Services for quality, regulatory, and internal business purposes to improve our products, data quality, and laboratory processes. Information that is aggregated is summary-level and cannot reasonably permit someone to identify individuals. Illumina may also use aggregated information to publish findings.

How Do We Use Non-Genomic Personal Information?

Illumina uses non-genomic personal information that we collect or that you provide to us as described in the table below. Please note that this table also explains the legal basis for processing personal information and in what circumstances it will be shared with a third party (if at all).

Purpose for processing Legal basis for processing Third party organizations with which it is shared
To provide Products and Services, respond to your inquiries or fulfill your requests (e.g., send you documents or information you request), and otherwise administer our relationship with you. To meet the requirements of a contract, to comply with our legal obligations, and/or because we have a legitimate interest in responding to requests for information about our Products and Services. None.
To ensure the billing of any Products and Services procured by you and obtain payment. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. To meet the requirements of a contract Government VAT and tax inspectors, external auditors, credit check agencies, financial partners.
To communicate with you about content and Product offerings, newsletters, webinars, seminars, and event invitations which are relevant to your interests and in line with your preferences. Where required by law, to seek explicit consent prior to sending individuals the information and to manage individual preferences. With your consent, co-sponsors of events, webinars, seminars.
To provide inquirers with support via email or by telephone, including recording conversations for monitoring, training and quality purposes. To fulfill contractual obligations, including taking action before entering into a contract. None
To process and respond to complaints. To meet a legal obligation. None
To monitor and record information relating to the use of our Products and Services, including our website. To meet a legitimate interest in order to improve our Products and Services and our website for individuals. Web service providers and cookie providers.
To remarket, target, and retarget content to you about our Products and Services. To meet a legitimate interest in order to improve our Products and Services and our website for individuals, and to improve the targeting of our advertising, such as by showing advertisements on third-party websites to users who have previously visited our website. Google AdWords Remarketing, LinkedIn Website Retargeting, Twitter, Facebook Website Retargeting, Salesforce Audience Studio, Adobe Analytics. Learn how to control this in our Cookie Policy.
To verify compliance with the Terms of Use, license, subscription agreement or other agreement governing the use of the website or our Products and Services. To fulfill contractual obligations. None
To conduct human resource administration to include assessing suitability, eligibility and/or fitness to work. To fulfill contractual obligations, including taking action before entering into a contract. Background check agencies.

How Do We Use Genomic Information?

To provide our Products and Services, Illumina may collect, receive and process biological samples to isolate and sequence DNA and RNA. Illumina may then store resulting genomic information, use genomic information to provide its Products and Services, and share relevant genomic information or biological samples with an authorized research partner or customer when necessary to enable the partner or customer to validate a test finding.

In some cases, Illumina may provide or facilitate interpretations of genomic information on behalf of its customers, including clinicians, business partners, and research partners. This is only done pursuant to a written contract or a Test Requisition Form with a patient’s informed consent and is subject to applicable legal and ethical safeguards. When a customer obtains a patient’s informed consent, the customer’s own privacy policy and informed consent practices will govern its collection, use, processing, storage, disclosure, and transfer of genomic information.

Illumina may also facilitate interpretations of genomic information in the course of Illumina’s own research or clinical trial protocols. All Illumina sponsored clinical research protocols involving the collection and or testing of human samples are subject to review by a qualified Institutional Review Board (IRB), an ethical oversight body that assures appropriate safeguards are in place to protect individual rights and welfare in accordance with ethical standards, government regulations, and applicable law.

Illumina’s specific uses of genomic information are described in the table below. Please note that this table also explains the legal basis for processing genomic information and in what circumstances genomic information will be shared with a third party, if at all.

Purpose for processing Legal basis for processing Third party organizations with which it is shared
To provide support and maintenance services to customers who use our Products and Services. To meet the requirements of a contract. None.
To provide genotyping and sequencing services and analysis for our customers, including clinicians, business partners, and research partners. To meet the requirements of a contract or as allowed by a Test Requisition Form with a patient’s informed consent. Under a contract and/or informed consent subject to applicable legal and ethical safeguards, we may share genomic information with authorized partners and experts.
To conduct genotyping and sequencing services and analysis for research or clinical trials. Under a contract and/or informed consent subject to applicable legal requirements and/or legal and ethical safeguards. Under a contract and/or informed consent subject to applicable legal requirements and/or legal and ethical safeguards, we may share genomic information with authorized partners and experts.
Genomic information may be shared with the FDA or other regulatory agencies only as required by law or regulation.
To conduct genotyping and sequencing services and analysis for quality control, process and product development and improvements, and optimization in our labs to reflect quality improvements and advances in our technology. Under a contract and/or informed consent subject to applicable legal requirements and/or legal and ethical safeguards. Under a contract and/or informed consent subject to applicable legal requirements and/or legal and ethical safeguards, we may share genomic information with authorized partners and experts.
Genomic information may be shared with the FDA or other regulatory agencies only as required by law or regulation.

Sharing of Personal Information

We will not share personal information with any third parties for the purposes of marketing, unless we have express consent.

We use third-party data processors to provide elements of services for us. Contracts with our data processors restrict their access to and use of personal information.

We may also disclose personal information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Illumina’s assets, in which personal information held by Illumina about our users and customers of Products and Services is among the assets transferred.

We may also disclose personal information, including genomic information, to comply with applicable law, a valid court order, a judicial proceeding, subpoenas, warrants or in connection with any legal process. We will not disclose genomic information without a valid subpoena or search warrant, or without otherwise being satisfied that we have a sufficient legal basis on which to share the information. Beginning in 2020, Illumina will publish an annual transparency report to inform the public of how many requests we have received and how we have responded to the requests.

What Choices Do You Have About How We Use and Share Your Information?

We strive to provide you with choices about the information you provide to us, including the following:

Tracking Technologies and “Do Not Track”

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies some parts of our website may not be accessible or may not function properly. You can learn more about this by reading our Cookie Policy.

Advertising Networks

We work with advertising service providers that collect non-personally identifying information from you when you visit our website and other sites, in order to show ads for our Products and Services that we think may be of interest to you after you visit our website. If you do not wish to receive our personalized ads, you can visit the opt-out pages of the Network Advertising Initiative or the Digital Advertising Alliance to learn about how to opt out of receiving personalized ads from their member companies.

Google Analytics

Illumina works with Google Analytics to better understand our audience and users, to improve our marketing campaigns, and to enhance our Products and Services. To opt out of being tracked by Google Analytics across all websites, you can visit http://tools.google.com/dlpage/gaoptout.

Salesforce Audience Studio

Illumina uses Salesforce Audience Studio to improve the targeting of our advertising, such as by showing advertisements on third-party websites to users who have previously visited our website. To opt out of targeting via the Salesforce Audience Studio technology platform, you can visit https://www.salesforce.com/products/marketing-cloud/sfmc/audience-studio-consumerchoice.

Promotional Offers from Illumina

Illumina may use your account information (e.g., your email address and your transaction history) to promote our Products and Services or those of our business or research partners. If you do not wish to have your account information used by Illumina for this purpose, you can opt out of receiving marketing communications by setting your preferences at MyIllumina or visiting our Community Preferences Register. Note that you may not be able to opt out of receiving certain Service-related emails, such as communications about orders, billing, legally required product communications, account creation, registration and policy updates. If we have sent you a promotional email or other informational email not related to your order or account, the email will have an “unsubscribe” feature that will allow you to opt out of receiving future email distributions.

Privacy Rights for the European Economic Area, the United Kingdom, and Switzerland

If you are in the European Economic Area, the United Kingdom, or Switzerland you have certain data protection rights under the General Data Protection Regulation (GDPR); these include the following:

Your right to be informed

This Privacy Policy, together with our Cookie Policy, tells you about the ways in which we use your personal information (which is referred to as “Personal Data” in the GDPR).

Your right of access

You have the right to ask us for copies of your personal information. There are some exemptions and limitations in what we can provide in response to such requests, which means you may not always receive all the personal information we process. We will inform you if any exemption or limitation applies and what its impact is.

Your right to correction

You have the right to ask us to correct personal information you think is inaccurate. You also have the right to ask us to complete your personal information you think is incomplete.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances. Where it is appropriate that we comply, your request will be fully actioned within 30 days. Please note that we may not always be able to remove your personal information from ongoing or completed research studies. We may also retain some account information related to purchase and service history. This enables us to provide ongoing support regarding prior purchases and services, and is also necessary for accounting, audit and compliance purposes. We may also retain limited backup copies and archival files of your personal information to satisfy our state and federal legal obligations or regulatory requirements, including those set by the Clinical Laboratory Improvement Amendments (CLIA).

Your right to restriction of processing

You have the right to ask us to restrict the processing of your personal information in certain circumstances. For example, you can request that we limit the way in which we use your “Personal Data” (as defined by the GDPR) if you are concerned about the accuracy of the data or how it is being used.

Your right to object to processing

You have the right to object to processing of your personal information in certain circumstances. Where it is appropriate that we comply with your request, we will stop processing your information for the use you have objected to.

Your right to data portability

You have the right to receive your personal information which you have provided to us. You also have the right to have us send your personal information to another organization where our lawful basis for the processing is your consent, or where the processing is necessary for the performance of an agreement and the processing is carried out by automated means.

Privacy Rights for Residents of California

California law permits California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personally identifiable information, if any, and as defined by California law for their direct marketing purposes in the prior calendar year, as well as the types of personally identifiable information disclosed to those parties. Illumina does not share your personally identifiable information with third parties for their own marketing purposes without your consent.

Your right to opt-out of sale

California residents have the right to opt out of any sale of their personal information. You may enforce this right by clicking this link: Do Not Sell My Personal Information. You may also call our Consumer Rights Hotline at +1 (888) 914-9661. Please enter PIN: 320 533 when prompted. California residents may designate authorized agents to make such requests on their behalf.

Your right to nondiscrimination

We will not discriminate against you if you exercise any of your privacy rights.


The rights available to you depend on our reasons for processing your personal information. To request access to, correct, restrict or remove any personal information that you have provided to us, you may contact privacy@illumina.com or complete one of the following applicable webforms:

  • use this webform to enforce Privacy Rights for the European Economic Area, the United Kingdom, and Switzerland.
  • use this webform to enforce Privacy Rights for Residents of California.

We may not accommodate a request if we believe actioning the request would violate any law or legal requirement. Information that has already been de-identified and/or aggregated, including aggregated genomic information, may not be retrievable or traced back for correction or removal from any database.

How Do We Keep Personal Information Secure?

We are committed to protecting the security of the information we collect, and we take reasonable physical, technical, and administrative safeguards such as data anonymization and encryption to help protect personal information from unauthorized or inappropriate access or use. It is your responsibility to protect the confidentiality of your passwords, account information, and any other access features associated with your access or use of the website or our Products and Services, as well as to adhere to any applicable Terms of Use or other contract between us and you or your organization.

Retention of Collected Information

We may retain collected information even after you remove it from the website, our Services, or our Products, to comply with applicable law, to resolve disputes, to enforce any rights in connection with the website, our Services, or our Products, and to use as provided in this Privacy Policy, the Terms of Use, or an applicable contract between us and you or your organization. How long we retain specific personal information varies depending on the purpose for its use and we may delete or retain your personal information in accordance with applicable law.

Links, Third-Party Applications, and Software

Where we provide links to websites of other organizations or give you access to applications, software, or products provided by third parties, this Privacy Policy does not cover how that third-party processes personal information. Please understand that those third-party sites and products may have different terms of use and privacy policies. We are not responsible for the privacy practices of any third-party sites and products. We are also not responsible for the terms of use you may be required to agree to in order to use third-party sites and products.

Changes to Our Privacy Policy

We reserve the right to change this Privacy Policy at any time. We will post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify registered users by email to the email address specified in their account. If you would like to receive this notification, you are responsible for ensuring we have an up-to-date, active and deliverable email address for you. You are also responsible for visiting this Privacy Policy from time to time to check for any changes. All changes are effective immediately when we post them, and they apply to all access to and use of the website and our Products and Services from that point onward. Your continued access to or use of the website, Products or Services represents your acceptance of any such changes made to our Privacy Policy.

Overseas Transfers; Privacy Shield

Our headquarters is in the United States. You acknowledge and consent that any information you provide or that we may collect may be used, processed, and transferred to the United States and other countries or territories in which we do business, and that those countries or territories may not offer the same level of data protection as the country where you reside. A list of Illumina’s global offices is available at www.illumina.com.

With respect to the personal information covered by this Privacy Policy, Illumina, Inc. and its U.S. subsidiaries, namely Advanced Liquid Logic, Inc., Edico Genome Corp., Epicentre Technologies Corp., FC Ops Corp., Verinata Health Inc., and Illumina Manufacturing Operations Inc. complies with the EU-US / Swiss-US Privacy Shield Framework and adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement, and Liability. To learn more about the Privacy Shield program, and to view our certification page, visit https://www.privacyshield.gov. For the avoidance of doubt, Illumina’s commitment to complying with the Privacy Shield applies to transfers of personal data from the United Kingdom.

If your complaint is not satisfactorily resolved with us directly, you may contact our independent dispute resolution provider, the International Centre for Dispute Resolution/American Arbitration Association for resolution (http://go.adr.org/privacyshield.html).

Illumina, Inc. is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) with respect to the Privacy Shield. Under certain conditions you may invoke binding arbitration before the Privacy Shield Panel.

Notwithstanding any language to the contrary in this Privacy Policy, in cases of onward transfer to third parties of Personal Information of individuals received pursuant to the EU-US and Swiss-Privacy Shield, Illumina, Inc. is potentially liable.

Questions or Comments

To ask questions or comment on this Privacy Policy and our privacy practices, you may contact privacy@illumina.com. Please do not include any protected health information or other sensitive information when you contact us. Note that inquiries sent through privacy@illumina.com are not encrypted or secure, unless you have an email encryption service. Alternatively, you can write to us at the following address: Illumina, Inc., 5200 Illumina Way, San Diego, CA 92122, attention: Legal Department – Website Privacy Policy. Any person with a disability that prevents or restricts them from accessing this Privacy Policy through the website may request a copy of the Privacy Policy at that email or postal address.