Illumina Proactive is a secure and remote instrument performance and proactive support service. We understand that reliable instrument operation is crucial for your lab. That’s why we strive to help you minimize unplanned downtime and avoid unnecessary sample loss by anticipating repairs before they’re needed.
By connecting your instrument to Illumina Proactive, you’ll find out about failure risks before they affect your run. Our Service and Support team will analyze instrument performance data, troubleshoot if needed, and work with you to schedule any required maintenance.
When you connect your sequencer to Illumina Proactive, we can help you:
Reduce unplanned downtime and ensure that your instrument is available to run your samples whenever you are. Our field service engineers will contact you before complications arise, work with you to schedule repairs, and arrive with part replacements in hand.
Remote instrument monitoring minimizes run failures and unnecessary sample loss. Our Support team identifies risks before they affect your experiment. We focus on the success of your run, so you don’t have to.
Proactive failure detection and response capabilities increase lab efficiency. With advanced analytical and troubleshooting capacity, our team works quickly to resolve concerns so you don’t lose precious time, resources, or throughput.
Our Service and Support team only collects data about general instrument health and performance. The Illumina Proactive instrument monitoring service will never access genomic data, personally identifiable information (PII), or protected health information (PHI).
|Visible Information||Not Visible to Illumina|
|Optical system||Sequencing sample data|
|Thermal system||Patient health information|
Illumina is committed to ensuring data privacy and security. See how a secure data flow ensures that your operational information is encrypted and follows best practices and laws around data handling and protection.Watch Video Learn More About Data Storage & Security
Connect your instruments and maximize visibility into instrument performance with MyIllumina. By registering for a free account, you’ll gain access to a personalized dashboard that helps you keep up with the lab. View real-time updates on run progress and get a snapshot of instrument utilization. You can also see instrument availability, maintenance history, product orders, support inquiries, and more—all in one place.
To access the dashboard, simply sign in to MyIllumina. If you don’t have an account, it’s easy to register.Try it Now Learn More About MyIllumina
Your personalized dashboard shows your entire relationship with Illumina at a glance.
Connecting an instrument to Illumina Proactive only takes a few seconds. Using the instrument control software, simply check the box next to “Send Instrument Performance Data to Illumina” before starting a run. For detailed instructions on how to change the settings on your instrument, view the following resources.
Our scientists discuss the benefits of instrument performance monitoring and show you how to enable Illumina Proactive.
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If you have questions about enabling Illumina Proactive on your instruments, contact your local field applications scientist (FAS) or field service engineer (FSE). You can also email our Technical Support team. We’re here to help.Email Tech Support
Learn more about General Data Protection Regulation (GDPR) as it relates to Illumina Proactive.
Find answers to frequently asked questions about data privacy, compliance, and more.
This document details the performance data types collected by Illumina Proactive and addresses other security considerations.
See what our customers are saying about Illumina Proactive.
Illumina is committed to the highest standards of data privacy and security. This document outlines how Proactive meets those standards.