Illumina service and support teams provide a full suite of accurate and expedient solutions, from product support and training to personalized consulting. These services are designed to maximize performance and productivity, assist with regulatory compliance, and enable researchers and clinicians to find the answers they seek while delivering a delightful customer experience.
In addition to the one-year basic service warranty included with your new purchase, we offer instrument maintenance, repair, and qualification solutions. From basic to fully dedicated on-site options, we strive to anticipate your needs and exceed your expectations, including reagent replacement if one of our instruments fails during its service-plan coverage.Learn More
Work with expert Illumina instructors to get hands-on training or find online courses to fit your schedule.Find Training
Many labs appreciate both the additional peace of mind and the fast, on-site service we offer with no hidden fees or extra costs.View Plans
We offer service and support for instruments not under warranty or service contract.Learn More
Illumina Consulting offers a suite of workflow, implementation, and bioinformatics consulting services that expedite lab startup and maximize next-generation sequencing (NGS) workflow efficiencies so you can find the answers you seek. Harness our global network of expertise in genomics applications, IT/networking, data management, and bioinformatics.Learn More
We strive to provide solutions to help labs comply with standards and regulatory requirements. Our Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) services make sure that each Illumina system is tested, validated, and operating according to specifications. Certified engineers perform these services on-site and deliver an audit-ready report.Learn More