Providing peace of mind with product support you can count on

Illumina Product Support Services

Our Product Support Services team includes highly qualified field service engineers, technical applications scientists, field application scientists, system support engineers, bioinformaticians, and IT network experts. Deeply familiar with the intricacies of our systems, our team delivers accurate and expedient service and support.

You can upgrade to an Illumina Product Support Service Plan at any time during your warranty or extend coverage after your warranty. Many labs appreciate both the additional peace of mind and the fast on-site service we offer with no hidden fees or extra costs.

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Illumina Product Support Services for Every Lab

Tailored services to meet your needs. Find out which plan is right for you.

View Plans

We offer comprehensive support and training solutions designed to maximize performance, enhance productivity, and assist with regulatory compliance. Read about our instrument service plans, qualification services, training, on-demand services, and more.

Complete the online form and a member of our Instrument Service Team will contact you shortly.

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