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Illumina Preventive Maintenance

A certified field service engineer inspects, cleans, tests, calibrates, and replaces designated parts to maximize uptime and system performance.

Overview

Illumina instrument preventive maintenance (PM) service includes labor, travel, and replacement of parts included in the preventive maintenance kit. The service includes component inspection, subsystem maintenance as needed, system requalification as well as a preventive maintenance certification document. Performing routine preventive maintenance at least once a year is recommended to ensure instrument peak performance.

Key features

  • Helps maximize uptime by preventing unexpected issues

    Maximizes instrument uptime by identifying and addressing wear-related issues before they lead to unexpected downtime or service interruptions.

  • Ensures peak performance for reliable, high-quality results

    Maintains data quality and performance through routine inspection, calibration, and requalification, helping ensure accurate and reproducible results.

  • Protects your investment by extending instrument life and reducing repair costs

    Extends instrument lifespan and protects investment by keeping critical components operating optimally and reducing the risk of costly repairs.

Specifications

Instruments MiSeq System, iSeq 100 System, NextSeq 550 System, NextSeq 2000 System, NextSeq 1000 System, MiSeqDx in Research Mode, MiniSeq System, NextSeq 550Dx in Research Mode, NovaSeq X System, NovaSeq 6000Dx in Research Mode, iScan System, NovaSeq 6000 System, NovaSeq X Plus System, MiSeq i100 System, MiSeq i100 Plus System, iScanDx in Research Mode
Technology Microarray, Sequencing

NovaSeq services (4)

NovaSeq X Plus Preventative Maintenance

20086756

Includes labor, travel and replacement of all parts included in the PM Kit; Component Inspections; Subsystem Maintenance; System Requalification; and a PM Certification document. Routine PMs at least once a year is recommended to ensure instrument peak performance and safeguard lab regulatory compliance.

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NovaSeq X Preventative Maintenance

20086740

Includes labor, travel and replacement of all parts included in the PM Kit; Component Inspections; Subsystem Maintenance; System Requalification; and a PM Certification document. Routine PMs at least once a year is recommended to ensure instrument peak performance and safeguard lab regulatory compliance.

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Illumina® Product Care NovaSeq® 6000 Preventative Maintenance

20016102

Includes labor, travel and replacement of all parts included in the PM Kit; Component Inspections; Subsystem Maintenance; System Requalification; and a PM Certification document. Routine PMs at least once a year is recommended to ensure instrument peak performance and safeguard lab regulatory compliance.

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NovaSeq 6000Dx Preventative Maintenance

20072463

Includes labor, travel and replacement of all parts included in the PM Kit; Component Inspections; Subsystem Maintenance; System Requalification; and a PM Certification document. Routine PMs at least once a year is recommended to ensure instrument peak performance and safeguard lab regulatory compliance.

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NextSeq services (4)

Illumina Product Care NextSeq 2000 Preventive Maintenance

20040677

Includes labor, travel and replacement of all parts included in the PM Kit; Component Inspections; Subsystem Maintenance; System Requalification; and a PM Certification document.  Routine PMs at least once a year is recommended to ensure instrument peak performance and safeguard lab regulatory compliance.

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Illumina Product Care NextSeq 1000 Preventive Maintenance

20040657

Includes labor, travel and replacement of all parts included in the PM Kit; Component Inspections; Subsystem Maintenance; System Requalification; and a PM Certification document.  Routine PMs at least once a year is recommended to ensure instrument peak performance and safeguard lab regulatory compliance.

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Illumina® Product Care NextSeq 550 Preventive Maintenance

SP-104-5504

Illumina® Product Care NextSeq 550 Preventive Maintenance

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Illumina® Product Care NextSeq® 500 Preventative Maintenance

SP-104-1004

Includes labor, travel and replacement of all parts included in the PM Kit; Component Inspections; Subsystem Maintenance; System Requalification; and a PM Certification document.  Routine PMs at least once a year is recommended to ensure instrument peak performance and safeguard lab regulatory compliance.

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MiSeq services (3)

MiSeq i100 Plus Preventative Maintenance

20132551

Includes labor, travel and replacement of all parts included in the PM Kit; Component Inspections; Subsystem Maintenance; System Requalification; and a PM Certification document. Routine PMs at least once a year is recommended to ensure instrument peak performance and safeguard lab regulatory compliance.

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MiSeq i100 Preventative Maintenance

20142725

Includes labor, travel and replacement of all parts included in the PM Kit; Component Inspections; Subsystem Maintenance; System Requalification; and a PM Certification document. Routine PMs at least once a year is recommended to ensure instrument peak performance and safeguard lab regulatory compliance.

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Illumina® Product Care MiSeqDx™ Preventative Maintenance

SP-503-1004

Includes labor, travel and replacement of all parts included in the PM Kit; Component Inspections; Subsystem Maintenance; System Requalification; and a PM Certification document.  Routine PMs at least once a year is recommended to ensure instrument peak performance and safeguard lab regulatory compliance.

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Services (2)

Illumina® Product Care iScan® Preventative Maintenance

SP-301-1004

Includes labor, travel and replacement of all parts included in the PM Kit; Component Inspections; Subsystem Maintenance; System Requalification; and a PM Certification document.  Routine PMs at least once a year is recommended to ensure instrument peak performance and safeguard lab regulatory compliance.

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Infinium Amplification System Preventative Maintenance

20083490

Includes labor, travel and replacement of all parts included in the PM Kit; Component Inspections; Subsystem Maintenance; System Requalification; and a PM Certification document. Routine PMs at least once a year is recommended to ensure instrument peak performance and safeguard lab regulatory compliance.

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FAQ

An annual preventive maintenance is recommended to ensure peak system performance and to help avoid downtime and costly repairs. 

Preventive maintenance service is available through upgraded warranty or service plans. The standard Illumina warranty does not include annual preventive maintenance. One preventive maintenance service is included in both the Illumina Silver and Gold instrument service contract levels. The Bronze instrument service contract does not include preventive maintenance service.

Illumina instrument preventive maintenance service includes component inspection, subsystem maintenance as needed, system requalification and testing, and a preventive maintenance certification document. The service includes labor, travel, and proactive replacement of consumable or wear parts in the maintenance kit and other approved wear items as needed. Specific parts replaced during a visit will vary by instrument model.

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Illumina Operational Qualification

Verify instrument operation and obtain a digital, audit-ready document from certified Illumina engineers to help meet regulatory requirements.

Illumina Operational Qualification

Verify instrument operation and obtain a digital, audit-ready document from certified Illumina engineers to help meet regulatory requirements.

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